Hey Daniel! Hope you're doing well. Been a minute since we caught up — just wanted to check in and see how your current coverage is treating you. Know anyone else who could use the same kind of help we got you sorted with? Reply STOP to opt out.

Hey Daniel! Just thinking of you — how's everything going with your coverage these days? Anything changed in your life that we should talk through, or is everything still working smooth for you? Reply STOP to opt out.

Hey Daniel — hope you're doing well! Just checking in to see how your coverage has been treating you since we got everything set up. How are things looking on your end? Reply STOP to opt out.

No, this is German Munoz — your insurance agent. I think there might be a mix-up, but I'm glad I caught you! How are you doing?

Hey! Great to hear from you. How's everything been going — is your coverage still working well for you, or has anything changed that we should talk through?

That's awesome to hear! So your coverage is still humming along good, or is there anything we should update or talk about?

I hear you — sorry to hear that. What's been going on with your coverage? Let me know what's not working and we can fix it.

Man, I'm really sorry you're dealing with that — that's frustrating, especially when you did your due diligence with the doctor first. Pre-existing condition exclusions can be tricky, but November coverage timing is exactly what we should've walked through when you switched. That's on me to make sure you knew those specifics upfront. Do you want to go through your current plan together so we can make sure there aren't any other gaps like this going forward, and make a game plan for November when that exclusion lifts?

Ouch — that's a real hit. I'm sorry you're carrying that. Before we talk next steps, I need to ask: did you get any written communication from the insurance company about the pre-existing exclusion *before* you had the surgery, or did they only tell you after?